By placing an order, You confirm that you have read, understood and accepted these following policy.
Our policy lasts 30 days from arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
If you need to return or exchange, please contact our support team via firstname.lastname@example.org for return address first. To complete your return, we require a photo of receipt after you returned your item.
Please be informed that you have to pay the return shipping fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders. Once you place new orders, please contact us to cancel old orders and refund 100%.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org