We are committed to safeguarding your private information online. We will only collect, store and use your personal information to be able to fulfil your orders, deal with any queries or after care issues, or for marketing. We will at all times seek to comply with the requirements of the GDPR and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
Placing an order and your personal information
When you register to purchase products (the “Products”) through
www.sylviaflower.com, we ask for your name, e-mail address, postal address, and contact details. www.sylviaflower.com then keeps a record of this information.
If you place an order with us and elect for us to store your credit or debit card details, www.sylviaflower.com will keep a record of those details.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had on our Website.
How we use this personal data
All the information we collect via the Website or through correspondence (including emails) with you is used to deliver the products you have ordered, to personalise your service, and ensure that any issues you have after ordering are taken care of.
Receiving marketing emails
You may choose to sign up to www.sylviaflower.com and be sent details of new products, discounts, or other news we think might interest you. You can sign up for this service here. In addition to your name and email address, we also collect your date of birth so that we can send you special birthday offers.
If you have bought goods from us before, or your details were on our database before May 2019, we may also use our legitimate interests to market to you by email. We will always take care to make sure that these emails are not too frequent or wordy and that you can unsubscribe to them easily.
Sharing your personal data
We may disclose your information in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions or to protect the rights, property or security of others. If you have ordered product from us, When we send marketing emails, we will share your email address, date of birth, country of residence, and name with Mailchimp, whose software allows us to tailor our marketing to you.
We will only provide the companies with the information they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the General Data Protection Regulation and other relevant legislation.
Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which will include places outside of the European Economic Area. If you visit or shop at www.sylviaflower.com, your data will be processed in this away.
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.
Cookies & internet advertising
By visiting www.sylviaflower.com with your computer set to accept cookies, you are consenting to the way we use our cookies, both on our Website and via other ways we get in touch with you.
Storing your credit and debit card details
If you have elected to store your credit or debit card details with www.sylviaflower.com, those details will appear automatically on the Payments page when you login and proceed to purchase a Product with us. To ensure the security of your credit and debit card details we:
- will ask for your credit or debit card number on the Payments page: only the last four digits of your credit or debit card number, the expiry date of that credit or debit card, the name (as it appears on the credit or debit card) and card type will be visible to you on the Payments page. Of course, we use all of your credit or debit card information to process your order but we do not display this information on the Payments page in order to ensure that no-one can see it.
- require a CV2 (card security) number: we will ask you to enter your CV2 number even when using the stored card function.
If you would like to revise the credit and debit card details you have provided to us, please email us at email@example.com.
Deleting your personal data
If you would like us to delete your details from our database, please email us at firstname.lastname@example.org.